Airlines and forwarders came under fire at Air Cargo India in Mumbai this week as shippers complained about poor quality services, low speeds and lack of transparency.
In a well-attended session, moderator IATA Cargo chief Des Vertannes told delegates he was “dispirited”. Responding to complaints by shippers, he said: “It seems we have, for the most premium mode of transport, the least consistency of quality.”
As ever, shippers were also complaining about ...
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